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Policies

Make a complaint

Last reviewed 10 October 2026

In short

If you're unhappy with how we've handled your personal information, or with anything else about ExamKind, please tell us. You'll get a reference number straight away and an acknowledgement by email, and we aim to respond within 30 days. You don't need an account.

Make a complaint

What is your complaint about?

For example, something we hold about you or your child, or how we used it.

Something on the site that doesn't work with how you browse, or a request for another format.

Tell us what went wrong and what you would like us to do. Please don't include your child's surname, date of birth or school; we'll ask if we need more.

5000 characters left

This helps us apply the extra care children's information needs. We won't ask for your child's details.

We'll send your acknowledgement and our response here.

We use what you send only to deal with your complaint, and keep it for 3 years after we close it. See our privacy notice.

What happens next

  1. We save your complaint and email you an acknowledgement with your reference. The law gives us 30 days to acknowledge a data protection complaint; we do it at once.
  2. Our Data Protection Officer looks into complaints about personal information. Other complaints go to the right team. We may contact you if we need more details.
  3. We aim to respond within 30 days, and to accessibility reports within 5 working days. If we need longer, we'll tell you why.
  4. When we close your complaint, we tell you the outcome and how you can take it further.

You can check the progress of a complaint with your reference and email address.

Other ways to complain

Email our Data Protection Officer at dpo@examkind.com, or find other ways to reach us on our help and contact page. To tell us about a wrong date or fact on a page, see our corrections page.

Complaining to the Information Commissioner's Office

You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk/make-a-complaint or on 0303 123 1113. The ICO usually expects you to give us the chance to put things right first.

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